DRAFT FOR OWNER REVIEW · 2026-11-08-draft-1
Affiliate terms and conditions
1. Status and parties
These draft terms describe the proposed Tropical Trike Tours affiliate programme. They are provided for the operator’s review in this local prototype. Live activation requires the operator’s full legal identity, final terms, tax/invoicing arrangements and payout-provider setup to be completed and approved. No live banking or commercial activation occurs by accepting this preview.
2. Registration and authority
An affiliate must provide accurate business, contact and payment information and have authority to act for that business and nominate its payout account. Accounts are non-exclusive and are not employment, a partnership or authority to bind the operator beyond submitting permitted tour bookings. Live activation requires business and account verification and acceptance of the final published terms.
3. Bookings and customer permission
Affiliates may enter a booking only with the customer’s permission, using accurate passenger details and the current advertised tour price and booking conditions. Availability must be confirmed by the central booking system. The customer’s identity and payment must remain separate from the affiliate’s account. Affiliates must not promise unavailable departures or alter approved prices.
4. Commission
Commission is 10% of the tour-fare subtotal actually paid for an eligible affiliate booking, excluding the separate customer booking fee and other charges not included in that fare. The rate and fare base are recorded when the reservation is made; later changes do not rewrite that booking. The customer pays the full booking total. The operator receives the tour fare less commission, plus any separately charged booking fee. Tax and invoice treatment must be agreed before live activation; the system does not invent a GST classification.
5. Eligibility and payment verification
Commission is eligible only after the operator verifies the customer’s full successful payment through its approved payment provider. A temporary hold, simulated payment, payment-method selection, unpaid booking or unverified external payment does not release commission. Duplicate, fraudulent or invalid transactions are not eligible. Any disputed eligibility decision will be explained and reviewed in good faith.
6. Immediate payout initiation
For an activated and verified affiliate, the system is intended to initiate the eligible commission payout immediately after verified customer payment; it does not wait for tour completion. Initiation is different from money arriving in a bank account. Actual receipt depends on the payout provider, available cleared funds, bank processing, service outages and any required verification. Pending, failed or uncertain transfers must be visible and reconciled using a stable transfer reference; an uncertain response must not cause a second payment blindly. No bank arrival time is guaranteed.
7. Bank details and charges
The nominated account must belong to the affiliate business or a person authorised to receive its commission. Bank changes require reauthentication and account verification before further payments. Actual bank onboarding must be handled securely through the selected payout provider, using a provider account reference where possible. This preview accepts sample bank details only and retains a masked demo account reference. Any payout charge or deduction must be disclosed and agreed before live activation; no undisclosed fee may be deducted.
8. Refunds, cancellations and overpayments
Commission must be reconciled when the underlying fare is refunded, cancelled, disputed or charged back. A booking-fee-only refund does not itself reduce the eligible tour fare. An adjustment must reflect the relevant fare reduction and be recorded separately rather than erasing the original commission history. The operator will explain any proposed reversal and give the affiliate a reasonable opportunity to raise an error. Agreed overpayments may be offset against future commissions or repaid by arrangement. These terms do not authorise an undisclosed direct debit from the affiliate’s bank account.
9. Customer payments and data security
Card payments must use the payment provider’s secure payment fields. Affiliates must not copy, store or send card numbers, security codes or customer payment credentials. Access is limited to their own customers and bookings for arranging the tour and resolving authorised enquiries. Personal information must not be used for unrelated marketing or disclosed without authority. Account access must be protected and suspected misuse reported promptly.
10. Changes, suspension and ending participation
Either party may end participation on reasonable written notice. Access may be paused promptly where reasonably necessary to address suspected fraud, compromised credentials, unlawful conduct or a material breach, with an explanation and review where lawful. Termination does not remove valid earned commissions, subject to properly explained refund or dispute adjustments. Material changes, including commission changes, apply prospectively only after notice and any required acceptance; they do not retrospectively remove accrued entitlements.
11. Responsibility and statutory rights
Each party is responsible for its own conduct, staff, information and legal obligations. Nothing in these terms excludes any right, guarantee or remedy that cannot lawfully be excluded, including under Australian Consumer Law where applicable. Customer tour terms and applicable consumer rights remain separate from this affiliate agreement. No broad indemnity or exclusion of statutory liability is created by this draft.
12. Queries and disputes
Questions, account corrections and disputes should be sent to info@triketours.com.au with the booking or payout reference and supporting information. Both parties should try to resolve the matter promptly and in good faith. This does not prevent urgent relief, contacting a regulator or exercising a non-excludable legal right. The proposed governing law is Queensland and applicable Commonwealth law.
Drafting references: ACCC contracts guidance · OAIC privacy principles